Resume

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Experience

Summer 2026

UberNew York, NY

Program Manager MBA Intern

Synthesized 15 rider and executive assistant interviews into a segmentation framework across 4 premium travel contexts, establishing the customer profile and support expectations for the 1,100-trip NY/NJ Elite pilot
Clustered 6,000+ Uber Black support tickets using Python text embeddings and validated clusters against a hand-coded sample, uncovering 4 contact drivers misclassified by the legacy tag taxonomy in over 10% of cases
Benchmarked Core Uber, Uber Elite, and Blacklane across 7 service levers, prioritizing proactive support, tiered SLAs, and agent specialization to define the future-state support model, driving CSAT from 4.60 to 4.80
Designed the target-state concierge model for post-close Blacklane integration, scoping 4 day-one disruption types and dependencies across 7 Product and Ops teams; presented to the Global Head of Mobility

2024 to 2025

Ernst & Young LLPNew York, NY

Senior Technology Consultant, AI Strategy

Partnered with Senior VPs to define product initiatives and translate findings from 17 AI use cases into a 3-year roadmap, guiding $80M investment in predictive maintenance, defect detection, and supply chain optimization
Established an AI intake and prioritization process for an automotive client by standardizing templates, introducing a scoring rubric, and setting weekly reviews, cutting decision latency 60% from 5 to 2 weeks
Collaborated with private-equity deal teams and engineers to develop an AI-powered strategy for automating financial due diligence, reducing review cycles by 17% and boosting proposal win rates 20% year-over-year

2023 to 2024

Ernst & Young LLPNew York, NY

Senior Technology Consultant, Product and Delivery

Directed end-to-end delivery of a global drug forecasting platform, leading a 20-person Agile Scrum team and owning scope, backlog, wireframes, and user stories; launched in 70+ countries and supports $28B+ in revenue
Integrated advanced models and indication types into a drug forecasting product by reworking architecture and adding pricing by country, boosting accuracy 40% and expanding coverage to 1.4B additional patients

2021 to 2023

Ernst & Young LLPChicago, IL

Staff Technology Consultant, Data and Platform Analysis

Conducted healthcare provider claims analytics to identify $30M+ in overpayments, securing C-suite sponsorship to scale fraud detection initiatives and reduce revenue leakage by 23%
Implemented a predictive scorecard for a state health department by modeling 12 years of behavioral health data with SQL and Python, adapting insights into a roadmap for government investment decisions
Created and launched automated COVID-19 dashboards tracking case counts, testing rates, and hospital capacity, enabling leadership to allocate resources in real time and saving 10+ analyst hours weekly

Education

2025 to present

Kellogg School of Management and McCormick School of Engineering, Northwestern UniversityEvanston, IL

Candidate for Joint Degree: MBA, Artificial Intelligence, March 2027

Merit Scholarship recipient
President, Jewish Business Association; VP Careers, AI Club
Independent study (Innovare): engineered automated AI tooling via n8n and Google Slides API to synthesize school data into "State of the School" decks for Chicago Public Schools board and parent meetings

2016 to 2019

University of MichiganAnn Arbor, MI

BSE, Industrial and Operations Engineering, magna cum laude

Internships: L'Oréal USA, Supply Chain Management; Waldorf Astoria, General Management
Project Manager and Senior Adviser, MECC Consulting Club (growth strategy, logistics, and marketing projects)

Skills

AI/ML (RAG, GenAI, Responsible AI, prompt evaluation); agent tooling (Claude Code, MCP); analytics (Python, SQL); platforms (Databricks, Snowflake); visualization (Tableau, Power BI); JIRA, Confluence